Shipping Policy

Last Updated: September 25, 2026

Thank you for shopping with Crick & Sons Ltd. This Shipping Policy explains our order processing, dispatch, delivery times, tracking, and shipping procedures for customers in the United Kingdom and the United States.

1. Business Information

Crick & Sons Ltd
1A Burlington Avenue
Formby
Liverpool
Merseyside
L37 8DY
United Kingdom

Email: support@crickandsons.com
Phone: +44 7862 609695

U.S. Fulfilment Location:
Sacramento, California 95823
United States

2. United Kingdom Shipping

Orders placed for delivery within the United Kingdom are normally dispatched on the next business day after the order is successfully placed and payment is confirmed.

UK Shipping Time

• Order Processing / Dispatch: Next business day

• Estimated Delivery After Dispatch: 3–5 business days

• Estimated Total Delivery Time: Approximately 4–6 business days from the date the order is placed

Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, public holidays, high-volume periods, or circumstances outside our reasonable control.

3. United States Shipping

Orders placed for delivery within the United States are generally fulfilled from our warehouse located in:

Sacramento, California 95823, United States

U.S. orders are normally dispatched by the second business day after the order is successfully placed and payment is confirmed.

U.S. Shipping Time

• Order Processing / Dispatch: Within 2 business days

• Estimated Delivery After Dispatch: 3–5 business days

• Estimated Total Delivery Time: Approximately 5–7 business days from the date the order is placed

These delivery times are estimates and may vary depending on the delivery address, carrier operations, weather, holidays, and other circumstances outside our reasonable control.

4. Business Days

For the purpose of this Shipping Policy, business days are Monday through Friday, excluding applicable public and bank holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

For example, an order placed on a Saturday will normally begin processing on Monday, provided Monday is not a public holiday.

5. Order Processing

Orders are processed after:

• The order has been successfully submitted;

• Payment has been authorised or confirmed; and

• Any necessary fraud or security checks have been completed.

Orders requiring additional payment verification or customer information may take longer to process.

If we require additional information from you, we will contact you using the email address or telephone number provided with your order.

6. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

• Delivery destination;

• Shipping method;

• Order size or weight;

• Product type; and

• Any shipping promotion that may apply.

The total shipping charge will be shown before payment is completed.

7. Order Tracking

Where tracking is available, customers will receive shipping or tracking information after the order has been dispatched.

Tracking information may be sent by:

• Email;

• SMS, where available; or

• Your online customer account.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

8. Delivery Estimates

All delivery times shown on our website or in this policy are estimates unless we expressly state that a particular delivery date is guaranteed.

While we make reasonable efforts to dispatch orders according to our stated timelines, delays may occasionally occur due to circumstances such as:

• Carrier delays;

• Severe weather;

• Public holidays;

• Peak shopping periods;

• Natural disasters;

• Transportation disruptions;

• Incorrect or incomplete addresses;

• Security or payment verification; or

• Other circumstances outside our reasonable control.

Where applicable law provides customers with rights concerning delayed delivery, those rights remain unaffected.

9. UK Delivery Delays

For UK customers, nothing in this Shipping Policy limits your statutory rights under applicable UK consumer law.

If an order cannot be delivered within an agreed or legally required timeframe, you may have rights to cancel the order and receive a refund depending on the circumstances.

Please contact us if your order has not arrived within the expected delivery period.

10. U.S. Delivery Delays

For United States customers, we aim to ship orders within the timeframe stated in this policy.

If we are unable to ship an order within the promised or otherwise legally applicable timeframe, we will provide any notices, cancellation options, or refunds required under applicable U.S. law.

11. Correct Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please check your:

• Street address;

• Apartment or unit number;

• City;

• State, county, or region;

• Postal or ZIP code; and

• Contact information

before completing your purchase.

If you discover an error in your shipping address, contact us as quickly as possible at:

support@crickandsons.com

We will try to update the address if the order has not yet been processed or dispatched.

However, we cannot guarantee that an address can be changed after an order has entered the fulfilment or shipping process.

12. Failed or Undeliverable Delivery

A package may be returned to us if:

• The shipping address is incorrect;

• The address is incomplete;

• Delivery is repeatedly unsuccessful;

• The recipient refuses the package; or

• The package is not collected from the carrier where collection is required.

If an order is returned to us as undeliverable, please contact us.

Any reshipping charges or deductions will only be applied where permitted by applicable law.

13. Lost Packages

If your order has not arrived and the tracking information indicates that it may be lost in transit, contact:

Email: support@crickandsons.com
Phone: +44 7862 609695

We may contact the shipping carrier to investigate the delivery.

If the package is confirmed as lost and we are responsible under applicable law, we will provide an appropriate remedy, which may include:

• A replacement; or

• A refund.

14. Packages Marked Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it, please:

1. Check around your property and delivery location;

2. Check with household members;

3. Check with neighbours or building management where appropriate;

4. Review any delivery photograph or carrier notification; and

5. Contact the carrier or Crick & Sons Ltd if the package still cannot be located.

We will assist with an appropriate carrier investigation where necessary.

15. Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible.

Email: support@crickandsons.com
Phone: +44 7862 609695

Where possible, please provide:

• Your order number;

• Photographs of the damaged product;

• Photographs of the packaging;

• Photographs of the shipping label; and

• A short description of the problem.

We will review the issue and provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer law.

16. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact:

support@crickandsons.com

Include your order number and details of the issue.

Where the mistake is ours, we will arrange an appropriate solution at no additional cost to you where required.

17. Multiple Shipments

In some cases, items from the same order may be shipped separately.

If this occurs:

• You may receive more than one package;

• Packages may arrive on different days; and

• Separate tracking numbers may be provided.

You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments unless this was clearly disclosed and agreed before purchase.

18. U.S. Fulfilment

Orders for customers in the United States are generally fulfilled from our U.S. warehouse in:

Sacramento, California 95823
United States

This location is used for order fulfilment.

It should not automatically be used as a return address.

For returns, customers must contact us at:

support@crickandsons.com

and follow the instructions provided under our Return and Refund Policy.

19. UK Fulfilment

Orders for UK customers are processed through our applicable UK or authorised fulfilment facilities.

Our registered business address is:

Crick & Sons Ltd
1A Burlington Avenue
Formby
Liverpool
Merseyside
L37 8DY
United Kingdom

Our registered business address should not automatically be used for product returns unless we specifically instruct you to send a return there.

20. Order Cancellation

If you wish to cancel an order before shipment, please contact us as soon as possible:

Email: support@crickandsons.com
Phone: +44 7862 609695

We will attempt to cancel the order before dispatch where possible.

If an order has already been dispatched, you may need to follow our Return and Refund Policy.

Nothing in this section limits statutory cancellation rights available under applicable consumer law.

21. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our:

• Shipping services;

• Fulfilment arrangements;

• Carrier relationships;

• Business operations; or

• Legal obligations.

The latest version will be published on our website with the updated revision date.

Changes will not remove rights already acquired by customers under existing orders or applicable law.

22. Contact Us

For questions about shipping, delivery, tracking, or an existing order, please contact:

Crick & Sons Ltd

Registered Business Address:
1A Burlington Avenue
Formby
Liverpool
Merseyside
L37 8DY
United Kingdom

Email: support@crickandsons.com
Phone: +44 7862 609695

U.S. Fulfilment Location:
Sacramento, California 95823
United States