Contact information
Contact Information
We’re here to help with questions about orders, shipping, returns, refunds, products, or general customer support.
You can contact Crick & Sons Ltd using the details below.
Customer Support
Email: support@crickandsons.com
Phone: +44 7862 609695
Our customer support team can assist with:
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Order enquiries
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Shipping and delivery questions
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Tracking information
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Returns and refunds
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Damaged or defective products
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Incorrect or missing items
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Product questions
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Payment-related enquiries
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General customer service
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Registered Business Information
Business Name: Crick & Sons Ltd
Registered Business Address:
1A Burlington Avenue
Formby
Liverpool
Merseyside
L37 8DY
United Kingdom
Email: support@crickandsons.com
Phone: +44 7862 609695
United States Fulfilment
Orders placed by customers in the United States are generally fulfilled from our U.S. warehouse located in:
Sacramento, California 95823
United States
Please note that our Sacramento warehouse is a fulfilment location and should not automatically be used as a return address.
If you need to return an item, please contact us first at:
We will provide the appropriate return address and return instructions.
Returns and Refunds
For return, refund, exchange, or cancellation requests, please contact:
Email: support@crickandsons.com
Phone: +44 7862 609695
Please include:
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Your name
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Order number
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Product name
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Reason for contacting us
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Photographs, if the item is damaged, defective, or incorrect
Please do not send a return before receiving return instructions from us.
For full details, please review our Return and Refund Policy.
Shipping and Delivery Support
If you have a question regarding:
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Order processing
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Shipping times
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Tracking
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Delayed delivery
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Lost packages
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Packages marked delivered but not received
please contact us at:
For estimated processing and delivery times, please review our Shipping Policy.
Business and Legal Enquiries
For business, legal, intellectual property, or other formal enquiries, please contact:
Crick & Sons Ltd
1A Burlington Avenue
Formby
Liverpool
Merseyside
L37 8DY
United Kingdom
Email: support@crickandsons.com
Phone: +44 7862 609695
How to Contact Us
The fastest way to reach us is by email:
You may also contact us by phone:
+44 7862 609695
Please provide enough information for us to identify your order or enquiry.
Crick & Sons Ltd
1A Burlington Avenue
Formby
Liverpool
Merseyside
L37 8DY
United Kingdom
Email: support@crickandsons.com
Phone: +44 7862 609695
U.S. Fulfilment Location: Sacramento, California 95823, United States